Guaranteed uptime during campaigns
We prepare and monitor your store for the peaks of Black Friday, sales and launches, with load testing beforehand and reinforced capacity when it matters most. Available when you're selling.
Support & evolution · E-commerce
Software support and maintenance for E-commerce
We keep your store fast and available when you sell the most —with guaranteed uptime during campaigns, seasonal support and continuous improvement— so every traffic spike is revenue, not an outage.
THE CHALLENGE
The challenges of E-commerce
In e-commerce, every millisecond of load time and every campaign spike directly impact conversion and revenue. The software must be fast, resilient under spikes and well integrated with the rest of the commercial ecosystem.
- Traffic spikes during campaigns and seasonality
- Performance and load speed (conversion)
- Integrations (ERP, gateways, marketplaces)
- Scalability without runaway costs
- A smooth buying experience
How we help you
In e-commerce, the incident always lands on your busiest day: Black Friday, the sales, the launch. We provide support and maintenance built to keep your store standing through the peaks, with guaranteed uptime, seasonal reinforcement and incident prevention before they hit conversion. And we don't stop at putting out fires: we continuously evolve performance and checkout so every campaign converts better than the last.
Seasonal support and on-demand reinforcement
We extend coverage and response times during the critical windows of the commercial calendar, and return to the normal pace once the peak passes. You pay for the reinforcement when you need it.
Incident prevention, not just reaction
Proactive monitoring of performance, errors and order queues to catch problems before a customer abandons the cart. Fewer fires, more sales.
Continuous conversion improvement
We evolve load speed, checkout and integrations guided by real usage data. Every iteration aims to reduce friction and lift the conversion rate.
WHAT YOU GAIN
Support & evolution, results-driven
- A stable, secure and up-to-date product
- Proactive monitoring before things break
- Technical debt under control
- Continuous, data-driven evolution
- A team that already knows your system
FAQ
Frequently asked questions
Do you guarantee the store will hold up during Black Friday and big campaigns?
We prepare the store ahead of time: load testing, bottleneck review and reinforced capacity. During the campaign we monitor in real time with extended coverage to act within minutes if anything comes under strain.
Do you offer reinforced support only during peak season?
Yes. We adapt coverage to the commercial calendar: we reinforce response times and availability during the critical windows and adjust the level for the rest of the year, so you pay for the reinforcement when it adds value.
How do you prevent incidents before they affect sales?
With proactive monitoring of performance, errors and purchase flows, actionable alerts and periodic system health reviews. We detect degradations and fix them before they impact conversion.
Does maintenance include improving conversion or just fixing bugs?
It includes both. Beyond stabilising and fixing, we continuously evolve load speed, checkout and integrations backed by usage data, because in e-commerce performance is direct conversion.
Do you maintain software you didn't build?
Yes. We start with an audit of the code and infrastructure to understand its real state, and from there we stabilise and evolve it safely.
How do you handle urgent incidents?
With proactive monitoring and agreed support channels, we prioritise by business impact and act within clear response times defined with you.
Shall we build something that scales, together?
Tell us about your project. We'll get back to you with a concrete plan and a senior team — not a generic quote.