Strict SLAs and guaranteed response
Service level agreements with measurable response and resolution times, prioritised by business and compliance impact. You know exactly what to expect from every incident.
Support & evolution · Fintech
Software support and maintenance for Fintech
We keep your financial platform stable, secure and up to date —with clear SLAs, continuous monitoring and security patches— while we evolve it without breaking regulatory compliance.
THE CHALLENGE
The challenges of Fintech
Fintech software operates under constant regulatory and security pressure, where a failure carries direct financial and reputational cost. It needs regulatory rigour, traceability and an architecture that scales without compromising trust.
- Regulatory compliance (PSD2, PCI-DSS, GDPR)
- Financial data security
- Scalability under transaction spikes
- Integration with payment gateways and core banking
- Time-to-market without compromising rigour
How we help you
In fintech, downtime you don't measure in minutes gets measured in money, trust and regulator files. We provide support and maintenance with strict SLAs, 24/7 monitoring and fast incident response, and we evolve the platform without leaving PSD2, PCI-DSS or GDPR behind. A senior team that understands that in this sector maintenance isn't a cost: it's the guarantee that you keep operating.
24/7 monitoring and proactive detection
Continuous observability over transactions, latencies and errors to catch anomalies before they turn into incidents that hit your customers or the regulator.
Security patches kept up to date
Continuous management of vulnerabilities and dependencies, with patches applied and tested on time. Your attack surface stays under control, with no security debt piling up.
Evolution without breaking compliance
Every improvement goes through traceability, audit and regression controls. We evolve the platform while keeping intact everything PSD2, PCI-DSS and GDPR demand.
WHAT YOU GAIN
Support & evolution, results-driven
- A stable, secure and up-to-date product
- Proactive monitoring before things break
- Technical debt under control
- Continuous, data-driven evolution
- A team that already knows your system
FAQ
Frequently asked questions
What SLAs do you offer for a fintech platform?
We define the service levels with you based on criticality: response and resolution times by severity, coverage windows and priorities. In fintech we usually work with extended coverage and clear escalation for incidents affecting payments or compliance.
Do you apply security patches continuously?
Yes. We monitor dependencies and CVEs, prioritise by risk and apply tested patches in controlled environments before production. Vulnerability management is part of maintenance, not a one-off task.
Can you evolve the platform without compromising regulatory compliance?
Yes. Every change comes with regression testing, traceability and an impact review of the regulatory controls. We evolve while keeping the system audit-ready for PSD2, PCI-DSS and GDPR at all times.
How do you handle a critical incident in production?
With 24/7 monitoring, actionable alerts and an agreed escalation protocol. We prioritise by financial and regulatory impact, contain, resolve and run a post-incident analysis so it doesn't happen again.
Do you maintain software you didn't build?
Yes. We start with an audit of the code and infrastructure to understand its real state, and from there we stabilise and evolve it safely.
How do you handle urgent incidents?
With proactive monitoring and agreed support channels, we prioritise by business impact and act within clear response times defined with you.
Shall we build something that scales, together?
Tell us about your project. We'll get back to you with a concrete plan and a senior team — not a generic quote.